If I could give a 0 I would! They are not prompt at all with their shipping! I ordered a cage over 3 1/2 weeks, and still not received it. Everyone who works there doesn't know $#*! about my order! Won't refund me or give me my freaking order! I WARN EVERYONE not to purchase ANYTHING from these people! The whole experience is completely ridiculous and unprofessional. Each time I called to find out where my cage is they say "oh it will be shipped mid next week". DON'T believe anything they tell you!