Megan S.

I never complain about a company online but this felt necessary. I recently was gifted baby clothes from Zara for my baby shower. I returned some items along with a gift receipt through the mail. After about 2 weeks, I called to see if they had received the package and to make sure the credit would be returned to me and not the gift giver (so that she would not know I returned her gift). They read back my email to me and said the credit would be sent there. A week later, I called back and was told the credit was actually emailed back to the gift giver. I awkwardly asked the gift giver to look through her email and she did not see a credit. Three days later, I called Zara back and was then told the credit was sent back to her credit card and there was nothing they could do to get the credit to me. The very, very rude customer service rep told me that he didn't see why I couldn't call the gift giver and ask her to send me the money for her gift. He said he did not know why they didn't see the gift receipt with the package, or why I was told three different stories each time I called. He would not transfer me to anyone else and said that he was the highest person I could speak with and took no ownership for their mistakes. Needless to say, I would not return anything via mail and trust that you will receive the credit, even if you do everything in the instructions to receive it.