Megan r.

I ordered from bh cosmetics for the first time.
When I ordered it showed if I spent a certian amount I would get this small brush set for free it showed up in my cart but I ended up going back to get another palette and the brush set was gone then it was showing now a free palette and brush set so I went on with my order and just assumed bc i spent more i got a different deal. My stuff did not come in before Christmas and my order was meant to be mostly gifts for others. When it did get here 2 out of 3 palettes were broken and I never received the free palette and brush set that was showing up in my cart. Which i would've ordered 2 if it didn't already show up because my daughter wanted one as well. I called in and emailed for days over and over again about the missing items. They finally told me it was just how their system was to break down my order bc normally the palettes don't come with a brush set, I get that but my other palette and brush set that came togather was not broken down the same way that's why I assumed it was free and it was before Christmas time so they had allot of deals. Costumer service was a pain to deal with. I kept saying i wanted my palettes replaced but just asked for my money back to get the issue over with. I feel like I wasted money on this order bc the only palette that wasn't broken was small and the shadow is poor quality. I am now just stuck with the crappy stuff. I Will not order from this company again. My email was also blocked and I could no longer email them anymore. I also ordered bh cosmetics items from Kohls and target and took back everything I ordered or got from the store. I own brush sets and another palette already that I got from target and Kohls in the past but I def will spend my money somewhere else now.