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Cancelled my subscription after the first month (even though I didn't even know I was subscribed, luckily I checked) and was still charged for 2 more months after that. The site didn't let me cancel and support was no help. They just tell you refunds are not available. Very annoying considering I tried to make sure this didn't happen to me and it still did. Not even sure if I'm cancelled now because it said the same thing last time and I still got charged again and again. Would NOT recommend giving them your credit card Info. Also if I get an automated reply to this review saying to email them at customer service and that they are sorry. I already did. No help, said refunds are not available. Also did NOT receive any emails about getting rebilled or that a payment was coming up. I have checked my email and nothing like that had been sent, so that is just not true.
Megan P.'s review of Backstage earned 3 Very Helpful votes
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Seem to be TOTALLY biased in favour of their ' talent '... over those who are offering their...
Hi Megan, I'm sorry to hear that you were dissatisfied with our service! Unfortunately, as my colleague Ben explained, we did not see any record of you self cancelling until 2 minutes prior to the email you sent to us this past Friday. When you successfully turn off the auto renewal on your subscription, you are sent an automated message from our billing system stating you've cancelled as well as shown a confirmation message on the screen afterwards. I can confirm that the auto renewal is definitely off on your account, so you will have no further charges. Please note that reminder emails are only sent to those with long term subscriptions, not monthly subscriptions. Best, Stephanie