M b.

Had great customer service on phone. I ordered a glass top range online and called after to confirm I could pick up (local store scratch/dent item). No problem. Arrived and inspected and seemed ok. Got it home and next day in the daylight I started to realize it was pretty beat up - well beyond the dented drawer handle that was advertised. The drawer was all screwed up and as I began taking it apart to fix it (which required a good amount of hammering) - I saw the caster locations were all bent up and it was impossible to adjust them to level the unit. Also found a 2" Long crack In glass top caused by missing foam sealer section on the edge of the glass. No idea if it happened intransit or was like that as it's hard to initially see. But if it happened on the way home it was inevitable. They try so hard to sell you the extra sears insurance policy and I'd believe that's because a lot of this "floor model" / "dented" item equipment often has more wrong with it than meets the eye.

Also bought a washer/Dryer while there that was a floor model' and in getting it the house realized there was water in it and dryer lint in the pipe and all over the lint filter. Haven't tried it yet but worried now it was a return and is broken. Def not a floor model - bs.

Next time I'd skip the scratch Nd dent discount and buy new. Less worry, less hassle, arrives in good condition in a box with a manual.

Also ridiculous that they don't provide any info on the stuff in the store - model #, features, etc. just seems super scammy overall and sales people were mostly clueless about items.