M B.

Booked an apartment in Amsterdam in good faith, paid upfront, etc. Reached out to the apartment owner on the day of arrival as I had not heard anything. Next thing I get is a cancellation of my booking... right before my flight leaves!

Called Home Away who said they cannot do anything about the cancellation and offered to find me a hotel room... which by then, most places were already booked. I booked an apartment because that is what I wanted, not a hotel.

In the end, I ended up paying almost £800 extra to find an available apartment for the weekend. It was too big, but all that was available. Home Away offered nothing in terms of compensation.

They would not even allow me to review the apartment I had booked in order to warn future users of what can happen to them!

The add insult to everything, the 'refunded' my fees they collected... except for £4.98 for some odd reason.

Best to avoid this company and go with something more reliable!