This is the lowest integrity ecommerce experience I've had in quite a long time. Absolutely awful customer service. I ordered a lehenga from here and the shipment took over a month to process. Customer service guaranteed it would be delivered by end of August, and it still hasn't shipped. Given my event is next week, I asked them to cancel and refund the order. They're refusing to give me a refund, even though the website claimed they're "customer friendly" and offer full refunds. Will make sure everyone I know never uses this site in the future.
Greetings from Mirraw,
We are sorry to hear you had an unpleasant experience with your purchase.
To assist you, we would request you to kindly please help us with order number and suitable time to call you, so we can get it resolve your query at earliest.
Appreciate your time and patience.
Regards,
Team Mirraw.