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66% Bad and 19% Good... that says a lot. After reading most of the reviews, I see I'm not the only customer that is tired of the HORIBBLE customer service and DUMB 1 year warranty. I bought my Fitbit Versa back in May and just last month it stopped syncing and so then it would not update the new software. Well I send it back with the return lable they sent me and now it's been a month and have not received my replacement. I have been calling them but yet no positive outcome. I paid 200.00 for that piece of $#*! watch for it to stop working 5 months later. I have had numerous issues with the tracker and band on multiple watches. That lets me know that the company is cheap and they use cheap product. The way they are acting you would think that them sending me a new watch would send them into bankruptcy. I WILL NEVER EVER PURCHASE ANOTHER FITBIT PRODUCT FROM THIS MONEY STEALING CHEAP PRODUCT MAKING $#*! COMPANY.
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Hi Maya,
This is definitely not the experience that we would like you to have. Please accept our sincere apologies.
In order for us to have a second look on your case, kindly provide us with your support case number. We will make sure to review and see if there is anything else that we can do for you.
We look forward to receiving your reply.
Sincerely,
Fitbit Support