I had a coupon that I could not use through no fault of my own. They refused to give me a cash refund and instead promised a credit. When I went to use it, they told me the company changed hands and that they did not recognize old credits. The fact that they gave no notice of this and the fact that they still operate under the same name does not seem to make a difference to them. The best I can say about them is that they are dishonest and use any excuse not to honor their commitments. My advice, stay away from them. There are more reliable companies out there who offer better deals. I encourage everyone with a similar type of complaint to file it with the Ontario Better Business Bureau. The public I think needs to be aware of this type of activity.