Maureen G.

I have looked at the reviews after purchasing items and have found similar minded people on this site who are not happy. On another review sites all seems to be perfect. Strange as I am now having to leave a negative review which I have never felt the need to do before.
We visited the Huddersfield showroom and chose 3 pieces of furniture. The shopping experience was excellent. The furniture arrived and 2 of the 3 pieces were damaged to our disappointment. The sideboard was really damaged with cracks and scratches visible on opening the top of the packaging. It was so damaged we left it in the box. A small end table had an 8 inch scratch across the top. The large tv stand was fine. It took me over 45 minutes to get through to customer services.It was arranged to replace the 2 damaged pieces. The delivery date came and the delivery men swapped the furniture and left. This time the end table was fine but I was disheartened to see there was a 3 and half inch scratch on the sideboard front. More or less in same area the previous piece had been extensively damaged, I could not get through to customer services so I sent an email to customer services. The previous experience reporting the furniture damage had involved photographs being uploaded to customer services. I needed help with this again to show the damage. I did not get an email reply so I rang again to report the damage. I was really fed up with the whole experience and did not want to go through another delivery. The item was not in expected good condition and I felt my previous experience with damaged furniture would extend some sympathy for my position. I rang customer services and it took over 50 mins to get through. My son uploaded the photo of the damaged piece. I was offered a technician to come and polish out the scratch. I said I wanted to return it and asked for a refund. This was not available and the customer service chap said; it was only a little scratch;. I was loosing my patience now at the lack of respect for the inconvenience I had gone through. I asked for a discount for goods that would be reduced if they were on sale damaged. I was offered 50 pound. I said that was not enough and asked for at least 75 pound. I was offered 65 pound. I felt I was having a conversation I really didnt want. In effect we were arguing over 10 pound when I had spent a heck of a lot of money. I wanted undamaged goods and was feeling I was unreasonable complaining.The refund was an insult. I was glad to end the conversation. I would not reccomend Oak FurnitureLand to anyone.