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Environment and services are exceptional. Knowledgeable staff only too happy to help. Made to feel special.
MUST READ! Don't trust!
They take your order stating in stock, then they stall, weeks go by and you try to cancel as it starts to feel like the scam it is.
"Can't cancel as frames are in the lab"
Then "would you like us to refund shipping and send when back in stock"
Then "ignore last message"
Then "item on the way to the lab"
The. "Can't cancel as in lab"
Get PayPal involved as yet another week goes by.
PayPal can't do anything as supplier says they are in transit!
Contact courier "yes we have accepted the job, but the order has not been handed to us, sorry we don't have it"
Then all correspondence stop!
DO NOT TRUST!
Tip for consumers:
DONT!!!
Products used:
Glasses
Matt W.'s review of Designer Optics earned a Very Helpful vote
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Hello Mr. Ward,
Sorry for the inconvenience you have to face due to our customer service. As Covid affected the manufacturing world greatly. Our customer service team works day and night and tries their best to provide prompt and excellent service to each and every customer.
Regarding prescription glasses, once the frame is under lab processing, we can't cancel the order. If we are late in shipping we even refund the shipping charges as per the customer's request. If the desired product is not available, we also offer an exchange with the IN-STOCK product. We also accept returns within the time period of 14 days.
We are sorry that we did not reach your expectations. Please accept our deep apology. Give us chance to serve you again. We like our customers to be happy.