Matt S.

We ordered two replacement parts for a stove, which for one clearly said "Number in stock - 1". We ordered immediately, because this part is hard to come by. The "checkout" clearly said the part was in stock, provided a ship date, and then proceeded to ask us to pay. Which we did. Fast forward about two hours, when we get a shipping confirmation email showing only one of the parts had shipped. I immediately jumped on the support chat, who proceeded to tell me "Since the website listed as one in stock, there's always the possibility that it can be backordered". I replied that in no way whatsoever did you website anywhere say that before I had to pay, and we needed to cancel, and a refund on the one part that was shipped (one was useless without the other). After some unbelievable back and forth on the chat, they agreed to cancel the order (once they notified the warehouse and the warehouse confirmed), and once I received a return slip from them for the other part. I'm not expecting any of that to go smoothly. I'm sure this is a legit business, but I feel extremely taken by them on their deceptive website/sales.