Matt N.

I had a very terrifying experience ever at the hands of TemplateMonster. The counter leagua theme I brought for thanksgiving 2021 turns out to be a barely functional gift. Not only I was required to buy elementor pro but I was also being let down by their support author and technical team. They kept defending themselves in the way they help customers and how elementor works which is not how is done. How can you customise a website when the posts section is locked and in order to unlock it, I will have to buy elementor pro. They say oh it's not necessary, there's no need to do this. My reaction is I had enough, I can't stand them and defend them long enough to realise it's not my fault. Instead, they're undermining my ability to get the best out of this theme that reflects poor business practices I've ever seen in this industry. And oh, try challenging them into a debate about a refund but they say oh this theme is 100% functional and editable, without the need of elementor pro or must require elementor pro to use the best of website experience. Oh wait, I'm still confused and they never advised customers through such clarity when advertising on their website. Other website template companies are well detailed, but TemplateMonster did absolute nothing and should alert customers when trying to sell their products. Once again, very unhelpful. I can't waste my time anymore over their incompetence, having brought another theme elsewhere and had to hire someone to complete my long-awaited project that TemplateMonster couldn't do within a week rather than trying to get TemplateMonster's help over the last four months without success. Now I'm falling way behind and having to rush through things when I wanted to experiment something new on my site, where I'll have to postpone for at least 1-2 months while I am going through a tough time right now by getting past the pain TemplateMonster ruined my project & also undermined my ability to use elementor over the last 4-5 months. This is the one and only time I have used this service, as I will never use TemplateMonster ever again.