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Matthias s.

Germany

Contributor Level

Total Points
81

1 Review by Matthias

  • UIS Australia

2/8/23
Verified purchase

I was asking for a permanent retirement visa for Australia. On initial call Ms. Clara Miller told me – after she got my details – the chances for me would be very good and UIS would certainly find the correct visa out of 60 visa-options. Stupid me payed 990 US$ and I was transferred to Mr. Daniel Kennedy who collected more details for an 'evaluation'. On the phone he assured me that my chances to get the desired visa would be 97%. In the e-mail correspondence he corrected it to 97% in general.
I became suspicious as my Questions have not been answered. I am 60 years old, since 4 years retired and was asking for a permanent visa. Instead I was offered a student visa for a temporary stay. What a joke. I felt betrayed and requested my money back. UIS offered to pay 200 US$ back which I refused. There is much better service for around 50 Euro available from MARA-Agents in Germany or anywhere in the world and the info for my case could be given within a minute.
Now I am complaining with MARA, the official immigration service: mara.gov.au
It looks that UIS was at least in my case a total scam.

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UIS A. – UIS Australia Rep

Hi Matthias,

Thank you for providing additional feedback about your recent experience with us.
We are sorry to learn about the disappointment and frustration you experienced with our services.

After reviewing our records, we found that your case is being handled by your dedicated customer relations manager.
If you have any further feedback or questions, feel free to contact your customer relations manager or our customer support team.

Kind regards,
UIS Australia

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