I have been a customer for years and yes I have had issues. Donald always works to make things right. I truly believe he is a good person even away from work. There is no act or method or plan Donald is just plat out special. He is the type of person who will stop to help someone stranded on the road. He is just a good fair person. EE is lucky to have him and so am I as a customer. I wish I could give more than 5 stars.