Matthew T.

Canon has the worst customer service I have EVER experienced. I made a return a week ago, tracking confirms delivery, but have not had ANY updates nor has my refund processed. Tried their "live chat" which was a waste of time. 30 minutes on hold while in queue position 1 to be told they can't do anything over chat and to call. Called in at 11am on the dot when their "support" line open and was on hold for 52 freaking minutes before they picked up, only to be told they don't have any information on my return and it can take over 2 weeks to process
I have never experienced customer service this $#*!ty from any company EVER before. Canon seriously needs to hire more operators if you're consistently experienceing such ridiculous wait times from "call volume" and the fact we cant process things easily online is just shameful