I went into Kiki La Rue in Roanoke recently with a little apprehension after reading some of the reviews on this site. My wife and daughter had both mentioned the place was having a special sale where you could get up to 4 items, whatever would fit in a small shopping bag for a fixed price. They had mentioned some things they liked there, so I saw an opportunity with birthdays coming up to score points with my girls. The first thing I noticed was it was crowded! Next, the friendly greeting from the girl at their coffee bar. So, I went over and ordered one of their very unique offerings. Basically a coconut latte. Good stuff! Then as I began to look around at all the items, wondering how I would ever find anything, a giant of a young man with a beard who was helping out sorting and folding clothes, greeted me and asked if I was finding everything okay. Well, I wasn't so he asked me if he could help me find anything in particular and I told him about a couple of things that my wife had mentioned for herself and my daughter. He knew what I was talking about and told me that those were very popular items, so there was a chance they might be gone in those sizes. But he said, give me a moment and I'll see what I can do. In a matter of moments, he came back with exactly what I had described, and told me that these were indeed the last ones. Needless to say, I was extremely happy. He said he would be working nearby if I needed anything else. I then decided on two more items to fill my bag and went to check out. The young lady behind the counter was very calm even though it was a madhouse and checked me out while telling me of upcoming sales events. I left there with 2 gifts each for my wife and daughter (which they loved!) and plenty of money left. I can't speak to some of the other reviewers here, but if anyone encounters the 3 employees I did, I can't imagine a bad experience.