Matthew N.

So the TL; DR is I did receive a snake and it was healthy, but the company did not send me what I ordered and was not transparent with me about the switch they made.

I ordered an extreme reverse okeetee corn snake, I think they only ship between Monday-Wednesday so I had to wait a few days and I was not able to find a confirmation email. I was out of town over the weekend but it worked out well with the delivery time. When I got home I was going to ask about it but it was delivered later that day (I think on a Tuesday or Wednesday, all of the details about the delivery are not that important other than the confirmation email issue).

My snake arrived healthy, others mentioned that their snake was too small to ship, since this is my first snake I don't know the "do's and dont's", but the problem is I received a butter stripe morph and NOT the ERO that I ordered. I was just excited to have my snake and didn't want to go through the trouble of sending it back, when I contacted them they said "there was a mix up with another customer" and "the ERO was not eating", regardless of what the truth is, if they told me about this beforehand, I would have gladly picked out another morph that I liked, or I would have waited for the ERO to start feeding to ensure it was healthy before it arrived.

Customer service did offer to replace the snake and offered a refund on my next order, I did not feel ripped off because both snakes were the same price, but I will say I am going to get an ERO, but I am going to get it somewhere else so I know I am getting what I ordered.

I love my butter stripe, it is a beautiful snake but just beware, you might want to ask beforehand just to make sure that the specific snake you are looking for is available / healthy / as listed, etc. Because I feel like they will just swap something out and say "hey well who cares it's a snake and it's the same price".

The good news is I ordered a 50 pack of frozen pinkies and they arrived still frozen solid and in good condition. The snake also arrived packed very well with a cold pack and was beautiful and good health (other than a slight neck kink but I don't think it will affect the long term health and ability of the snake to eat.) Someone else I met made me aware of the mixed reviews. I feel sorry for anyone that ended up with an unhealthy animal or felt ripped of for whatever reason. Even though I did not get perfect service, it could have been much worse, just remember: don't be afraid to do your research and ask questions.