Matt H.

Excerpt of letter to the exec team:

Based on a formality in relation to a payment that had been followed up by the Strand Street Branch with me I did not have a chance to respond to an email I received in a timely fashion, being unaware that this would lead to the involvement of an investigator who was not only chasing me down the street by driving recklessly and breaking multiple traffic rules but threatened to physically harm me and verbally abused me - and finally broke the key of my car - which required me to return home unexpectedly and to wait for a replacement car to be provided.

As it stands this was all the result of an email that I hadn't respond to and I can't even express the level of disappointment and disgust in relation to the unprofessional, poor and unacceptable handling of the matter and will follow up on the physical and emotional abuse.

If you would please be so kind as to point me into the right direction with regards to next steps in terms of addressing the complaint at the highest level of seniority since I am of the opinion that no business, dealing with customers, and, more importantly, putting their customers first, should be treating their clients like this.

The fact that I had been put through this is an absolute disgrace and I trust in your ability to find an appropriate solution for this.