Matt F.

After phoning to book a delivery, then being referred back to the website to make an account I didn't want or need first, I phoned up again to book the delivery. The person I spoke to kept saying the wrong date. Even though I kept correcting them and clarified the details at the end of the conversation, guess what? They tried to collect my package on the wrong date. When I phoned up to sort this out, staff were un-helpful and ill informed. They said they would call me back, guess what? They didn't. I rang them AGAIN only to be patronised by the supervisor this time, who wanted to split hairs over how they booked "collections" not "deliveries" and couldn't understand that trying to collect my parcel on the wrong day was a problem.
All in all the most painful experience I've ever had sending a parcel. First and LAST time using Transglobal Express.