Website full of faqs on returns and refunds and the customer service inbox is always too full for them to reply. This is a bad Omen. Do not buy from here as the items are not as described and the returns process is really annoying. I am still waiting for a refund after having proof they have had my returned item for weeks and weeks. Every time you talk to customer service its a new person asking the same question about my order number when all the information is in the first damn email. Its frustrating.