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We pre-paid an SUV mid size via rentalcars.com.
They assigned us EUROPCAR costa rica (san jose airport)
We got there and car was not available when it was guaranteed to be there.
Others, the same day in the same office, had to face the same issue.
We were given no choice after 1 hr waiting: smaller car or nothing! With 2 kids, had to accept. Made travelling for 2 weeks quite uncomfortable.
Now fighting with rentalcars.com for a refund when it should be automatic! I paid for a car I never got, got a smaller one and no money back yet after more thab 3 weeks! What a joke... just unacceptable. Pityful customer service from both companies.
Use other third parties and other car rental suppliers!
Massimo F.'s review of Rentalcars.com earned 4 Very Helpful votes
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