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I've ordered from Lulus maybe 3-4 times and this time will be the last. I ordered two things, they came, I tried them on when I came home from work. Neither fit so I promptly returned the next day. When I received my return update they tried telling me one of my returns was not accepted because the dress seemed worn. Now aside from the 3 minutes it might have been on me when I tried it on, it was absolutely not worn. I went on their chat to try to resolve the issue and the representative started telling me that the tags were cut off (not like those paper store tags, but the size tags sewn into the dress) and the little straps on the side you use to hang dresses were also cut off. I was completely astonished because I absolutely did not do this. The only way this could have happened is if they sent me the dress in that condition. The person on chat was not helpful at all and told me to call in instead. So I did call in and after some more arguing I was granted a "one time curtsy refund" Yeah it'll be one time because I will never make the mistake of shopping there again! I did not alter the dress in any sort of way and I just can't believe they tried to tell me I cut a bunch of things off it.
They are a complete SCAM.
* Lulus attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Masha W.'s review of Lulus earned 5 Very Helpful votes
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Save your money and a headache, this store is a scam. I order a purple, xs size dress and I paid...
Hello!
Thank you for reaching out to us. I truly apologize for the issues you've encountered while returning the Sultry Nights White Lace Bodycon Dress. I completely understand your frustration as this is not something you had done to the item, and I am going to be reaching out to my managers to review our returns policy process. I see we have refunded you for those items, however I will be also sending you $25 in online store credit for the frustration this has caused.
Generally, in these instances we do not refund as the item is not fit to re-sell without the tags, however this was an oversight by our team which should not be something you, as a customer, should have to deal with! I am so sorry and hope we can have another chance to earn back your business. We value our customer's here at Lulu's and never want anyone to have anything less than an outstanding experience. Please do not hesitate to let me know if you have any additional questions or concerns.
Have a wonderful day!