mary w.

My BIG complaint is that it takes 2-3 hours on hold to get to talk with anyone. It's been much worse since the new management went in. This morning, it wouldn't let me make a reservation on line because it said my dues are not updated. We paid in Jan for the entire year. I called the number they gave me to call. I got through in a timely manner. The woman told me I needed to call a certain number, but said she would try and connect me directly. After 5 minutes the phone message and insane music switched to the message and music you get when you call in to make a regular reservation on the phone. I've now been waiting 45 minutes, listening to the same 12 measure jingle. My time is worth nothing to them. I give 2-3 hours waiting for them to answer my call, and they just apologize for the inconvenience. It's maddening.