Mary T.

RUN the other way.
On 2/12/18 I brought my 2 year old cell phone in for a new battery. Upon picking up the phone I noticed the battery was draining faster than my old battery. I deleted many apps, and as always before turning off my phone, I closed all running apps to conserve battery life. I charged phone around noon and by 9PM the battery was down to 53% (was not using phone in order to monitor battery life). Next morning it was down to 17%.

On 2/16/18, I returned to Barry Road store and explained my issue. The staff member (Maggie/Megan) connected phone and would only repeat "your battery is charging fine". When I explained the issue, she continued to repeat the same statement over, over, over and over. Although she identified herself as a tech, she could not give any other comment. When I called back for the district managers number, I was initially told she can't give the phone number, but would give me the managers email or take my phone number. Then she took an attitude and decided she would not give me his email and would only give him a message to call me. Like that was really going to happen.

Keep you money and sanity and go somewhere else. It is not worth having an incompetent staff unable to communicate.

***UPDATE
If staff are unwilling or unable to hear complaints, contact *******287 and speak with corporate customer service. Do not go back to local store.

Completed phone charging again to 100% at 11:23 AM today. It is now 12:35 PM, (1 hour and 2 minutes) and not using my phone the battery is down to 91%. Incompetency is a sad and pathetic action by this establishment. I have since ordered a new battery through a reputable company just down the road from Batteries Plus.