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Had to cancel reservation in November 2019 due to landfall of Tropical Storm Imelda. Resort and insurance carrier refunded full amount. Received notification from HomeAway that they would also be making full refund. 30 days later and 5 phone calls, still no refund. Customer service is ridiculous, do not use HomeAway, call the property directly.
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Management was rude and deserted her position and left friends in charge. She made jokes about...
