This company has no customer service and when things are good it's great but beware if there is a problem. There is no one who will handle it. I have white towels that are grey and comforter/shams that are so badly wrinkled you cannot iron it out.I have contacted them by phone and emails and sent these pictures to them and they do nothing. They told me that they do not provide ironing service. I did not expect that -but assumed that they would not be cramming comforter into a too small washer/ drier and leaving it there. AWFUL if you have a problem.