I no longer have access to assistance from an I T person as I did when I was employed. Therefore, the Premium Service offered by this company and the System Mechanic has been very useful to me on my home computer. With System Mechanic, I can see that my computer is functioning efficiently. In addition, when I required assistance, their techs were able to log onto my computer and correct problems with my computer and when necessary they took time to answer my questions so that I could avoid other problems.