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I ordered from Dermstore because the company I usually order my product from was out of stock. I needed it by Thursday, so I choose the 2-day shipping when I order MONDAY NIGHT, thinking it would ship out by Tuesday and get to me by Thursday or Friday morning.
WRONG. It takes a full day to process, so now I'm getting my product Friday night, and I'm leaving town on Friday morning. If it's truly not 2-day shipping, then don't advertise it as such. What an awful service. Will not be ordering from them again.
I've ordered from Dermstore three times -- the first two times, I was in a bit of a skincare crisis and paid an extra $6.95 for 2-day shipping. They used FedEx and it arrived in the two business days they quoted.
HOWEVER, the third time I ordered from them, I decided to go with their free standard shipping. I mistakenly thought that because their service was so good with the 2-day shipping, I would receive my order within a week as well. WRONG. I placed my ordered on a Friday. I wasn't expecting them to send my package out right away but it took 2 full days (Mon and Tues) for them to finally send my package out. They used a parcel company called "Newgistics", which I quickly found was known for their poor shipping service. For 8 DAYS my package was stuck in one place, before it finally arrived at my destination post office.
I honestly would pay the extra 7 bucks for the 2-day shipping. Newgistics has been known to lose packages and Dermstore does not have a good policy on lost packages.
I ordered a box with them on Wednesday 3/13. On Thursday 3/14, I was able to pick out the items, and by Friday 3/15, they have sent me a tracking number. The idea is that you get 4 days to try on the items and then return whatever you don't want. Well, today, 3/18, I get an email saying that they didn't receive any items from me so they CHARGED ME FOR THE ENTIRE BOX. Keep in mind that I DON'T have the freakin box so I couldn't have returned something that wasn't even gd sent to me yet.
I sent them an email but I will for sure be unsubscribing. (Oh, by the way, you have to email them to unsubscribe, so we'll see how responsive their email service is. What a horrible excuse for a company).
Mary K.'s review of Dermstore earned 3 Very Helpful votes
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