Mary I.

After receiving an ad, big sale, I ordered a lot of fabric... and then waited. And waited. I wrote 3 times asking when the order would arrive and they wrote back they didn't know when. After 36 days, I requested a refund. They cancelled the order and sent me notice of it. But no refund. Three emails later still no refund. I had to contact my credit card company to dispute the charge. Never again. I couldn't give a zero but would if I could.

I found fabric in their last chance file, 4 items, that were 4.99. When I went to order them, the price jumped to 8.99 a yard. I contacted them, told the what I had found. Their reply was oh, that was a mistake, it shouldn't have been there. I replied that I felt they should have sold me at the lower price (it certainly wasn't my error). Their reply was they would send the feedback on. A couple days later, I again was in last chance items - and found 10 more items with the same issue! I wrote them again, listing the item numbers, and telling them how disappointed I was to find this. Their reply was a standard one, we apologize and will send the information on. Two days later, on my news feed, here was the same items, at the lower price in an ad! I again wrote, this time including a screenshot, in case they thought I was making it up. Again, a standard answer and they would send the information on. I told them my decision was to discontinue ordering from them online. I would either drive the hour to the closest store or I would shop at another online retailer. Just terrible customer service. How many people ordered without noticing the price jump? In the brick and mortar stores, they could be reported to the government - and they would definitely give me the lower price as it was their fault. Many stores have that written guarantee, but apparently online doesn't have a regulations like that, nor does Joann feel the need to guarantee their pricing is correct. I didn't purchase any of these items, thankfully.