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Terrible customer service and lack of responsibility of their own errors.
I was scheduled to attend an event. Weeks before the event, an email was sent out saying the time was switched from 6:30pm to 9:30pm. Okay, no big deal. But then ON THE DAY OF THE EVENT at 6:00pm, another email was sent saying that the schedule change email was sent out in error and the event is still at 6:30pm, IN 30 MINUTES.
Where the lack of responsibility comes into play is that I took a day off to attend this event! Now I couldn't attend due to their scheduling email error?. And now my husband and I took a day off for nothing? In addition, I had to pay the babysitter a fee for cancelling on her!
A mere refund from FeverUp doesn't fix the ripple effect of consequences of as a result of their error. I asked for 2 ticket vouchers (+-/ $100 value) for a similar event on a different day in addition to the refund to help rectify the situation (unnecessary day off and babysitter cancellation fee). I've been emailing the company and now they're just ignoring me.
I don't think anyone's time or money is safe when booking events through this company. Use another company that will actually take responsibility of their own errors.
Mary E.'s review of Feverup earned 2 Very Helpful votes
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Hello! We regret to hear that your experience with us has not been positive. Feel free to reach us at customer_satisfaction@feverup.com so we can take a closer look at your case and properly assist you. We apologize for the inconvenience!