I can say they are a big scam, stealing money from customers. I had a very bad experience earlier today, booked a flight ticket for my friend who have an emergency with family member and needs to travel immediately to Philippines. I booked and it showed US$443, when paying, the credit card I used was charged for US$490.45 and worst was they did not issue the ticket and asking for an additional amount of US$409. I asked for a refund since their website says free cancelation within 24 hours and up to now no response from them. Sad thing for my friend who paid and money could have been used to pay hospital bills of a family member, I just hope this flights ticket go will have a conscience to return the money they stole from innocent people/customers like us