Mary B.

Overall, I find Spectrum internet service to be reliable and speedy. My problem is the charge.
Spectrum has been running television commercials offering internet service for $49.99. A customer for decades, I am paying $74,99 per month for the same service.
A print examination of the conditions attached to the offer (which is virtually impossible on the TV screen) reveals that only individuals who have not subscribed to any Spectrum services for at least 30 days qualify.
I know this is a standard, albeit deceptive, business practice to get new subscribers, but it shows a callous disregard for the loyalty of existing customers. With lower-priced 5G internet service on the horizon, Spectrum will soon no longer be the only game in town.
Spectrum should give equal consideration to retention and expansion if it plans to remain competitive..