Mary b.

I don't know why or how this company is still in business. If your going to bother to run a company do it to your fullest. You could make up in volume what you loose in low pricing.
The web site is atrocious. They don't press the clothing that looks like it's been waded up into a ball for the last year. You can not tell what it looks like when it's that bad.
They often have the buttons buttoned in the wrong holes so it's hanging wrong. Thread strings handing down. White clothing on bright white background so you can't see it completely. Often times they don't say what color the item is. We all know every monitor is capable of showing a completely different collor. They never when it is labeled expand on the color as in what shade of green red blue etc. most times when they list the condition of the item it has a big question mark behind it. What? You don't want to say the truith for fear it won't be bought?
If your retail experienced you know what the condition of a garment is. Commit to it.
The photos of the shoes are awful. Two views and neither is of a look front or from the back. That can have effect on the look and style of a shoe entirely.
The fact it can be returned is irrelevant when it's an inconvenience. And these things are fixable. They just aren't. I want to know what I'm buying when I buy it to the best of my ability online. This company with its lack of effort cripples that ability.
I won't be back. Id much rather pay a higher to full price than play a guessing game.
You can't make money being lazy. Hire people to help. You must spend money to make money.