Maryann O.’s Reviews of JustAnswer & more

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Question And Answer

2/21/18

I was surprised that I was double billed for the 5 dollar fee in the website. Called them and was told I did not read the small print. Watch your back account folks

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JustAnswer S. – JustAnswer Rep Over a year old

Hello Maryann,

Thanks for letting us know about this billing confusion. The way that posting a question on JustAnswer works is that there is an initial $5.00 deposit charged as soon as the question is posted and the remainder of the question value is not charged until you receive a response from the Expert. The full value of the question is presented to each customer on the billing page before any billing information is entered. You should also have received a receipt email as soon as the question posted.

We'd love to look into your experience a little further in order to see if you experienced anything out of the ordinary. We'll be reaching out to you privately to gather the necessary account information but if you've got any other questions about your account, please don't hesitate to reach back out to our Customer Care department at 1-800-509-5721 or support@justanswer.com.

Sincerely,
JustAnswer Customer Care.