I had difficulty cancelling an order, but TeeChip customer service came through. They need to add a 'Confirm' button to the order process. (When I selected Paypal the order placed, which felt like a money grab.) I waited 10 mins. On LiveChat but no one responded, and the 888 phone is always busy.) Customer service did respond hours later to my cancellation request via their mail link, which made me happy. Thanks, TeeChip.