This was my first and last time I have shopped from houzz. I have received just a ticket behind the door and the item was left in the street. Since I'm living in the second floor I asked for delivery behind the door. They didn't accept any responsibility. Also for the return don't trust their website because you supposed to pay half a price of your purchase. Never ever shop from hoizz.
Hi Maryam,
Sorry to hear this! Do you have an order number or support ticket number you are able to share so that we may reach out to help?
Houzz Outreach Team