I ordered a hooded hairdryer and never recieved it. Customer service line was answered by one person. Hardly ever there. Always answering machine. When I finally got someone they claimed my dryer was out of stock and apologised saying they fired the staff that should have informed. They then said because they appreciate my custom, they would send me a higher quality drier. 2 months later it still has not arrived and I have not been able to reach anyone. My money is gone. The site looks very authentic and secure but its all fraud. BEWARE!