I wish I had taken the time to look at reviews before spending &94 on a new baby arrangement in a keepsake container! I ordered on Friday and paid for same day delivery. When the arrangement hadn't come by 8 a.m. Saturday, I called and explained she would be released from the hospital at 11 a.m. So a delivery after that time needed to be made to her house. It is now Sunday a. M and still no flowers. I called to inquire and they said it was because she had been discharged. I explained I had given a specific time she would be discharged and an alternate address for delivery after that time! The reply was that they could deliver them tomorrow and they would send me a 50% off coupon for a future order. I told them not to bother as I would not ever use them for my flower orders again!