Mary A.

I ordered a Tv and like normal it takes a while to receive. Which I'm good with. What I'm not good with is that they sent me a tv that was programmed for Canada and when I called them they treated me like I was stupid. Told me to get a ticket number from manufacture when I did again I got the run around they sent me YouTube videos to try and reprogram the tv after I told them the manufacturer said it was programmed that way and it would have to be fixed by them. Then after that I had to send pictures of the screen and side of the tv like I was lying and I took it apart. Now mind you this happened around the 10th they finally agreed to have the Tv picked up but not till the 29th and I won't receive a new tv until the other tv gets picked up and gets a ticket number. But yet they have taken their payment for a tv I have not been able to use. I'm very disappointed with this company this is not my first order but unfortunately once I pay my account off it will be my last. I have never been late nor missed a payment and to be treated the way I was is unacceptable. Now to see how long it will take to get a new tv. I will definitely come back and update when that happens if it happens let's see if they show up tomorrow 11/29/21 to pick it up.
Update TV was picked up on 11/29/21 they said they sent a new tv on 12/02/21 and here it is the 12/12/21 and no tv yet. I guess it was supposed to be delivered on 12/15/21 and again I'm still paying for the TV been paying my payments since I purchased but don't have a TV. Yeah to say they lost a loyal customer is putting it mildly.