Martyn A.

My username on Playerauctions is Kojrio, since the beginning of this year I have been attempting to use Playerauctions as a way of purchasing a legitimate account I can start playing OSRS on again. This has been one of the most difficult and frustrating online retail experiences I think I have ever come across!

Firstly, I tried to purchase an account for around $50. (Order Number #*******) After almost 24 hours of waiting, I had to cancel the order because the payment would not authorise. I was told I would receive a refund within 2-3 business days however a week later I still had not received it so I had to get in touch with Playerauctions support who were very slow to respond. (Support ID #*******)

Once my refund came through, I once again attempted to purchase an account, this time for around $140. Because this second attempt was more expensive I also bought a year's insurance for the account (Which I now realise is part of the scam), because it seemed almost too good of a price to be true. (Order #*******)

Now Playerauctions claims that whenever someone tries to sell an account, they will verify the account information to ensure that when you buy an account, you receive the correct login details. This did not happen, because when I purchased an account from user 'Stamnova', I was immediately sent incorrect login details. (Support ID #*******)

The seller did not respond to my messages, so before I had even received the account, I had to raise a dispute. This also meant I was prevented from raising another dispute down the line but we will get to that. As soon as I had raised it, the seller 'Stamnova' instantly comes online, and gives me a different password which was NOT provided or verified by playerauctions. The Seller did not provide any account recovery information, and claimed that he made accounts purely to sell so there was no need.

I was a little hesitant at this point, but considering 'Stamnova' had a decent level of positive feedback I decided to trust him and move forward with the purchase as after all, I had purchased playerauctions account insurance.

Now it was around a month after when one morning I go to login to my recently purchased account and the password is coming up as incorrect. I go to my email inbox and I see that someone requested to change the password, and then managed to recover the account back from me. Straight away I went to Playerauctions to contact the seller regarding this matter, only to find that he has deleted his profile/account from Playerauctions, leaving me no way to contact him.

Despite the fact the seller did not provide me with any recovery information, I still tried to recover the account back, which was obviously denied by Jagex. I contacted Playerauctions several times on this day, and the days following, only to receive generic copy-and-paste responses. I was also not provided with any sort of specific reason or investigation into why it was ruled in favour of the seller, or what kind of evidence I could provide on top of what I had already submitted, it really felt like they are just trying to get rid of me.(Support ID #******* and Support ID #*******)

After sending half a dozen support tickets over the course of a week I was finally given a response, I provided all of the evidence that they ask for in their FAQs, but a few days later the case was closed and ruled in favour of the seller whose account has been removed from the website since the day the account I purchased was recovered.

I am shocked and stunned at how this has been treated, not only have I been scammed out of $140, I have lost all of the time and money I put into that account in the 4 weeks it was in my possession.

I purchased insurance at an extra cost to hopefully avoid this sort of scenario, however it did not make the slightest of differences.

My word to any of you who are thinking of buying an OSRS account from this website, DO NOT DO IT. You are much more likely to be scammed, even by supposedly 'trusted' sellers, and when you do, playerauctions will rule in favour of the scammers!

As far as I can see, this website is providing the means for those who wish to scam people out of their hard-earned cash, which makes playerauctions as bad as the scammers that use it.

Let my losses be a lesson to you all, I went through all of this hell so you do not have to.