Ebay is doing what he wants with sellers. The customer have always right and always Ebay refund money buyer. I asked customer support if he had proof that the customer was right. They told me that they have not proof, but even so, the customer is right. Money is always returned to the customer. Just when a customer opens the case for whatever reason, and Ebay immediately takes the money to the seller. I am a seller who is free of money, without the goods I have sent to customers and I am due to Ebay in debt! No earnings, only fees! I wish good luck with business of Ebay! You'll need it!