Martin S.

NOTE: I work in e-commerce and know they're violating FTC rules.

I ordered some shirts from them on March 14th, and 6 weeks later, I still have not received my purchase, as well as NO TRACKING INFO.
The link they provided did not work, and I spent two weeks going back-and-forth with Giovoss support just to be told "not to worry", as they refused to process a cancellation or provide a working tracking number. They also told me that they only accepted returns within 60 MINUTES of placing an order.

The fact they didn't provide shipping information within 30 days of placing my order means that they are legally obligated by the FTC's Federal Code of Regulations to either:
A) Offer me an immediate cancellation and refund
B) Get my consent for further shipping delays
Giovoss did neither of these things, which is illegal. For reference, Look up the FTC SEC 435.2, or (if it works here) follow this link: https://www.ftc.gov/tips-advice/business-center/guidance/business-guide-ftcs-mail-internet-or-telephone-order

IN ADDITION: Telling me that cancellations are only possible within 60 minutes of placing an order violates this FTC regulation: https://www.consumer.ftc.gov/articles/0176-buyers-remorse-when-ftcs-cooling-rule-may-help

To anyone else who has been unfairly treated by this company, please file a complaint against them with the FTC! It's the only tool we consumers have to bring bad actors like this in line. You can file a complaint easily (takes 3 minutes) at this link: https://www.ftccomplaintassistant.gov/Information#crnt&panel1-1

Let's do more than write bad reviews here, let's hold Giovoss accountable!