So, I got my SR Smith pool railing in a busted-up cardboard box with one end hanging out and scratched up on the end. It is usable, and not too bad, but the idea of paying $120 for "freight shipping" and handling when you guys have it drop-shipped from the manufacturer (who doesn't seem to sell online directly), who sends it FedEx ground in a poor package is criminal. You're price was $150 less than Amazon shipped, but they know how to package in a way that the merchandise doesn't get damaged. Use honest pricing with realistic shipping charges and you'll get more positive feedback. (photo of product as delivered when I got home)