I registered for an account with LifePoints, and got the email to verify my account. As I click on the link to verify, I am greeted with an Error message and was asked to contact Support. So I do. Now, I clearly have not even used my account but the "Support team" is telling me that information I gave during registration was not approved, and that a violation against the term of agreement has been made, and that my account will stay closed. How is that possible I ask, when I have not even used the account? I have replied back several times, and every time I get an automated message in return that does not even seem to be applicable to my situation. Very disheartening.
Hi Martina,
We're sorry that you haven't had the most positive experience with LifePoints and we will gladly carry out a further review of your account.
If you open a new ticket with our Help Center here - https://lifepoints.zendesk.com/hc/en-gb/requests/new - while quoting 'SITEREVIEW-SJ', we can ensure that your ticket is escalated with our customer service team.
We hope that we can welcome you back to the LifePoints Community soon.
Kind regards,
The LifePoints Team