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Chewy's dropped the ball on my prescription for my cat. I ordered his medication on June 8th, my vet verified that they sent the fax back on the 9th, but Chewy's made no attempt to contact me that something was wrong or that they never received the fax. When I contacted Chewy's on June 16th, they went ahead and faxed a new request on the 17th of June, but then went ahead and cancelled my order today, the 20th, because they didn't receive the prescription. 10 business days to rectify this situation but they didn't. I had to place a new order, and this time I had my vet reach out to them to get his prescription over to get his medication.
Tip for consumers:
Follow up with your vet to reach out to chewys if they did not get the prescription fax back within 2 business days.
Marthinus T.'s review of Chewy earned a Very Helpful vote
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