Martha W.

WORST CUSTOMER SERVICE again (as noted above too)
Atlanta GA, Decatur GA, Norcross GA areas HelloTech did the Opposite of their motto, "HelloTech. Goodbye Frustration."

As a Tech Challenged Senior (and veteran) I need to build a business "relationship" with a GOOD tech assist business.

Yes, PAYING. But, buying into their ongoing 24/7 subscription plan (despite very low budget), and expecting to pay for each visit too, I would think they would be encouraged to mutually work into an ongoing Relationship of business.

The encouraging reviews I read certainly illustrate such a picture could be possible with HelloTech.

But... NO! They don't want to read my order form and communicate to understand the present abd future promise of their money flow nor do they want to simply set that this first visit will be $X for 1 hour shared home visit.

Remember: submitted order form details my planned ongoing business with subscription and what I need to do in the home visit.
Instead, the customer service rep opts to Start our communication with detailing each device which Might receive a few minutes of servicing in the 1 hour (total) visit and start our communication with detailing that each device is a seperate and additional $79 charge.

Certainly, there is no combined immediate and LongTerm value to the business mindset. The idea of business sales through longterm Relationship sales ABSOLUTELY doesn't enter into their modality at all.

Topping all that off, this Business opts to call me on less than their Business phone resulting in me being unable to hear them And having to endure squawking in my ear.

So..., then they call back still on a lesser unhearable painful line and again try to Immediately resume telling me about each dime I must pay. (I could hear bits.)

Would you want to build an ongoing sales Relationship with this?