Martha L.

I purchased 3 shirts that were too small. The return policy was confusing but it said I could exchange but not return at a store. One of the shirts was defective also - it has white marks on it. I took them to the store with the original packaging which includes a URL code and price. Tried on next size up which fit and went to the register. They would not EXCHANGE these items without an email or invoice which I did not have. The manager did not seem to believe the one shirt had arrived damaged and was not particularly friendly. He gave me the customer service # to call and they said it is at the store's discretion. So after spending over an hour to get there and go through all that and get home I spent quite a while with a customer service rep on the phone who actually was helpful though she had to keep putting me on hold to ask her supervisor questions. She found my order in their system. The upshot, I can not exchange them I have to just return them, I had to sent her photos of all the packages and the defective shirt, and go through all the aggravation now of packing them all up to send and taking them to the post office. I liked the shirts but they just lost my on line business and I likely will not return to that store either, I could not believe how hard this was and is and that the manager did not accept that I had not worn that defective shirt. I like their products but I am through with them.