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Not awful but not great either. Just OK. Maybe it's that online tutoring is not the right vehicle for my daughter, but she wasn't comfortable with it after 3-4 lessons in both math and science. The UI was a bit clunky and slow, and live, more interactive tutoring has worked much better for her and our family. Tutor Vista very promptly returned my money when I asked to cancel my subscription, so no issues there. The few people I spoke to on the phone were basically nice, but you have to be very comfortable dealing entirely with foreign employees, and if you're not, this is not the right company for you.
Martha G.'s review of TutorVista earned a Very Helpful vote
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My daughter was struggling with her class in Algebra I and II. I paid TutorVista for a 3 months....
I purchased a year plan for my son which cost me $600. Since they took my money, and then stop...
Dear Martha, thank you for your feedback. We are sorry to see you go. One of our Relationship Exec. Would be happy to speak to you, better understand your expectation and then add a few tutors to the preferred tutor list. You can then work with these dedicated tutors. We would be happy to provide you with a couple of free sessions so that you have a better understanding of how this system can benefit you. Please feel free to drop us an email to care@tutorvista.com. Thanks.