The first representative spent close to an hour trying to figure out which parts I needed for a 20-year-old lawn mower motor. The schematics were not a lot of help.
Unfortunately, when the parts arrived, one was wrong. So I called and explained my problem. The agent said there was only one other part that could be it (an oil seal - about 1 1/4" in diameter). She then refunded the wrong one before charging me for the right one - and did not charge postage. This was a lot of effort and expense for a purchase that in total amounted to less than $40.
Yes, I would recommend this company!
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